Support

Frequently Asked Questions

Still stuck after this? Email jobo2business@gmail.com and we'll answer directly.

How does the lead score work?+

Every lead gets a 0-100 score built from three factors: how much of the job is likely your trade's piece of the work (value), how time-sensitive it is to act (urgency), and how directly relevant the permit type is to your trade (fit) — fit counts double, because an irrelevant lead wastes your time no matter how big or fresh it is.

The score comes from a fixed formula PermitAxis applies the same way to every permit — not an AI guessing a number per lead. The same permit scores the same way every time.

Can I get residential permits only — or commercial only?+

Yes. At signup you pick any combination of Residential, Multifamily and Commercial, and permits a city has confirmed as a type you didn't pick are left out of your report entirely — not just pushed further down the list.

One honest caveat. Roughly 40% of Washington permit records don't state whether the job is residential or commercial at all: Renton, for example, publishes nothing beyond "BLD — PLUMBING". Those permits still come through, marked TYPE NOT PUBLISHED, because silently dropping them would erase whole cities from your report on a guess. You'll always see which is which.

Commercial-only is a thin slice in some trades — there are far fewer commercial framing and concrete permits filed each week than residential ones — so a commercial-only report in those trades will be shorter than your plan's usual size. The signup form tells you before you pay, and the report itself says so at the top rather than leaving you to wonder.

How does the radius-based system work?+

When you sign up, you pick a coverage radius — 15, 30, or 60 miles depending on plan — from your base city. We don't slice individual addresses out of a city: if any part of a city falls within range, you get that city's entire permit feed. (Unincorporated county areas are the exception — those are too big to hand over whole, so you get the permits located inside your radius.)

Contractors work in drive time, not city limits, and a subscriber picking a city at signup (not a street address) can't honestly promise anything more precise than that. Bigger radius means more cities in range, which means more leads.

Where does the permit data come from?+

Every permit comes straight from the public open-data systems that cities and counties in our coverage area already publish. Contractor names and phone numbers come from Washington's public contractor licensing database (WA L&I).

We don't have a private data source — it's the same public record anyone could look up themselves, just pulled, filtered, and delivered to you automatically every week.

How accurate is the data?+

As accurate as the public records it comes from — which is usually very, but not always. Cities occasionally file a permit late, mislabel a project type, or leave the valuation field blank, and a listed contractor phone number can be out of date.

Treat every report as a strong starting point, not a guarantee. Especially before a call that matters, a quick double-check is worth it.

What cities/areas do you cover?+

Twenty-three Washington cities: Seattle, Bellingham, Everett, Tacoma, Renton, Redmond, Kirkland, Bothell, Kenmore, Edmonds, Sammamish, Issaquah, Snoqualmie, Mercer Island, Marysville, Arlington, Kent, Auburn, Federal Way, Burien, SeaTac, Maple Valley and Edgewood — plus the unincorporated parts of King, Pierce and Kitsap counties, from Fall City and Cottage Lake to Spanaway, Graham, Silverdale and Kingston. New areas are added most months.

Cities and unincorporated areas work slightly differently. For a city, if your radius reaches any part of it you get its whole permit feed. For an unincorporated area we place every permit on the map and send you the ones inside your radius — a county is too big to do it any other way.

You can base yourself anywhere in Western Washington, including somewhere we don't cover yet. Pick your city and plan on the pricing map and it tells you exactly what falls in range for you — including if the answer today is nothing.

A few cities publish only part of their permits. Kent, Marysville, Maple Valley and Arlington share only their larger development projects, and Redmond only its major permits (new homes, commercial, multifamily and site work) — so expect fewer but bigger leads from those. Marysville, Maple Valley and Arlington don't date their project lists at all, so we treat a project as new the week it first appears on the city's list.

What's the difference between Solo, Pro, and Business?+

Coverage radius and report size. Solo ($79/mo) is 15 miles and up to 25 leads a week, Pro ($129/mo) is 30 miles and up to 40, Business ($249/mo) is 60 miles and up to 60. Business also gets a direct line to the founder.

Those are the best-scoring leads in your range, not the first N we happened to find — and no single city can take more than half your report, so a Business subscriber near Seattle doesn't get 60 Seattle leads and nothing closer to home. A quiet week, or a narrow trade-and-permit-type combination, can come in under the cap; the report says so at the top when it does.

Everything else is identical on every plan: contact phone numbers, links to the official permit record, lead scoring, as many trades as you run, the residential/multifamily/commercial filter, and the minimum-project-value filter.

How much that radius buys you depends entirely on where you're based, so the pricing map shows you your own numbers before you pick. From Seattle, Pro already reaches everything except the far north (Arlington and Bellingham), so Business adds little there today. From Tacoma, Everett or Skagit County the difference between plans is real — Mount Vernon goes from 4 covered cities on Pro to 13 on Business.

How do I cancel?+

Email jobo2business@gmail.com anytime and we'll cancel your subscription. It stays active through the end of your current billing period, and you won't be charged again. No retention calls, no hoops.

Do you sell or share my information?+

No. We don't sell subscriber data to anyone. The only outside parties that ever touch your information are the service providers that keep PermitAxis running — the spreadsheet and script host where your account details live (Google), our database host (Supabase), our email provider (Resend), the AI that writes your report summaries (Anthropic), and our payment processor (Stripe) — and none of them get to use it for anything but running the service. See our Privacy Policy for the full picture.

Why did I get a call or email from PermitAxis if I never signed up?+

We reach out to contractors who might want this service using public sources — mainly Washington's contractor licensing records, and occasionally a business's own public social media posts.

If it's not for you, just say so — reply, tell us on the call, or email jobo2business@gmail.com — and we'll take you off the list right away and keep a record so it doesn't happen again. No explanation needed, and we won't try to talk you out of it.

Our Do Not Call Policy spells out the rules we hold ourselves to: calling hours, live calls only — no autodialers or recorded messages — and a permanent internal do-not-contact list.